Mobile Phones

As a relaxation-based spa, we ask you to silence all phones and all electronic devices. No phone usage is permitted in our quiet areas out of respect for the other patrons.

Arrival Time

Please arrive 30 minutes before your scheduled appointment time to give you ample time to check-in. Guests having a massage are required to complete a Client Detail Form so we can best serve your needs.

Late Arrival

If you are going to be late please give us a call, and we will make an effort to accommodate you. However, your appointment may be rescheduled. Late arrivals will result in a reduction of service time with no reduction in the tariff of the treatment.

Group Bookings

We welcome group bookings. For booking of 3 people treatments, or more required a 50% deposit. For all reservations of more than 3 people or a couple packages a 50% deposit is required to be paid to secure the booking. Should you need to cancel your appointment, we require at least 24 hours’ notice for a full refund. Cancellations and moving the booking time up to 12 hours before the scheduled appointment time will be refunded 50% of the deposit paid. All cancellations or moving the booking time with less than 12 hours notice, as well as no-shows, cannot be refunded.

Payment

We gladly accept cash, VISA, Master Card and AMEX. For less than 3 days booking, we only accept Indonesian Local Bank Transfer to ensure timely receiving the payment. International bank transfers will take 3-7 business days for us to receive the payment. Please see our reception desk for cash payment.

Friendly Spa

We treat all customers with respect and expect the same in return with all AMO staff. We reserve the right to refuse any service.

Gift Cards

Gift cards are available for purchase for any value and can also be purchased for specific treatments. Gift cards are not redeemable for cash. The gift card balance and any unused balance expire 3 months from the date of purchase. We cannot replace lost or stolen gift cards.

Gratuity

If you are pleased with the service you received, it is welcome to give gratuity to your therapist. If you would like to leave a gratuity for your therapist please let us know

Pricing

Prices and treatments are subject to change at any time. Please confirm pricing at the same time of your appointment. PLEASE ALSO NOTE THAT OUR QUOTED MENU PRICES DO NOT INCLUDE 15% TAX AND 5% SERVICE. In Indonesia, tax and service are mandatory charges applied to all purchases. Some businesses quote pricing including tax and service and others choose to separate for easier accounting practice.

Valuables

We cannot be responsible for lost valuables; therefore, please leave jewelry of significant value at home. Lockers or locked boxes are provided at AMO locations.

Customer Satisfaction

We will rectify all issues within an appropriate time frame based on availability and only with a receipt. Please book an appointment so we can best serve you if it is not the same day. No cash refund.

Children and Babies

Children or babies are not allowed upstairs. Children are only allowed in our mani/pedi area booked in for treatments. We love children, especially babies but wish to respect all clients who come to AMO to relax and unwind. Accompanied children are welcome in our downstairs cafe area. Body treatments for children under the age of 12 are not allowed. Foot massage under the age of 8 is not allowed.

Data Security

Last Updated: January 2, 2024
This policy explains how we uses and protects the personal data we collect from you when you use our website.

Who is collecting my data?

AMO Spa does.

What data do we collect?

Data collected varies depending on your interaction with the site.

• Name
• Email
• Address and Phone Number (purchases)

How do we collect your data?

You directly provide us with most of the data we collect. We collect data and process data when you:

• Register online or place an order for any of our products or services.
• Voluntarily complete a contact form or provide feedback on any of our forms or via email.
• Use or view our website via your browser’s cookies.
• Use our AMO World Apps 

How will we use your data?

Within our website and App platform:

• To process your orders and manage your account.
• To email subscribed users with update newsletters
• To make our product suggestions relevant to you
• To improve your user experience on our website
• To follow up with prospects who request more information or fill out one of our contact forms.

Data sharing with third party service providers

We may employ services from companies and individuals to help us operate our websites as described in the previous section.

All third parties are required to provide us with an appropriate Data Processing Agreement and take appropriate security measures to protect your data in line with our policies. We do not allow them to use your data for their own purposes. We permit them to process your data only for specified purposes and in accordance with our instructions.

Where your data is shared with third parties, we always seek to share the minimum amount necessary.

Analytics and other third-party tools

We employ third-party tools to monitor and analyze the use of our websites, and to automate certain processes related to the development and operation of our websites.

User Analytics.

• We use Google Analytics to track website traffic. Google Analytics is a web analytics service offered by Google. Google uses the data collected to track and monitor the use of our websites. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network. For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en. We also encourage you to review Google’s policy for safeguarding your data: https://support.google.com/analytics/answer/6004245.
• Mailchimp. We use Mailchimp to manage our newsletters. For more information on the privacy practices of Mailchimp, please visit https://mailchimp.com/legal/privacy/, and more specifically the “Privacy for Contacts” section https://mailchimp.com/legal/privacy/#3._Privacy_for_Contacts

How do we store & protect your data?

• Customer profiles  data is stored in an encrypted database on our website protected by industry standard firewalls and anti-virus software.
• Newsletter subscriber data is stored and processed by Mailchimp

What are your data protection rights?

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access & portability – You have the right to request us for copies of your personal data.
• The right to rectification – You have the right to request that AMO Spa correct any information you believe is either inaccurate or incomplete.
• The right to be notified in the event of a breach that might have exposed your data. 

How do I see what data you have about me?

If you are a registered web and AMO World App user, you can login to the site see your data on profile and your history orders.

If you are not a registered web user but have subscribed to our newsletter, submitted a contact form, you can send your request for your data file to info@amo-spa.com

How can I request my data to be corrected?

If you would like us to correct errors in the data we have collected and are not able to do so yourself through the website, app, or other services, please contact us through info@amo-spa.com

How can I request my data to be deleted?

If you are a registered web user, you can login to the site and request to have your data deleted in the Privacy section of your Settings.

If you are not a registered web user but have subscribed to our newsletter, submitted a contact form, you can send your request for deletion to info@amo-spa.com